FAQs

What is same day shipping?

Same day shipping is a promotion that we offer for customers who place an order before 1pm eastern time.

How are we able to contact you if we have a question?

You can reach us at ginsbeauty@yahoo.com. Please allow up to 24 hours for a response time.

Am I allowed to make a special request for a particular item that is not listed on your website.

Absolutely, please email us with specific details and we will inform you if we are able to get the item. A small deposit may be required.

Why was my exchange rejected?

The item was not in its original condition  ex. Packing ripped; lace wig cut, parts missing or you have passed the 3 day mark for exchanges.

We offer free shipping on any orders exceeding $99!

Can I shop at a physical location?